FAQ
Google review removal
Most removals are done within 10 to 14 days.
You sign a document giving us authority to charge you once the reviews are down — not a cent before. Payments are taken securely through Stripe. Every order is also covered by our 60-day guarantee: we monitor your profile, and if a removed review comes back, we remove it again for free.
You don't pay. Simple as that — payment only on successful removal.
We've been running Google Business Profiles ourselves for over 15 years. Recently we discovered we have a real knack for removals, and over the last 6 months we've removed hundreds of negative reviews.
Monthly subscription
On a simple monthly subscription, our fully onshore Aussie team contacts your customers on your behalf and surveys them about their experience. Happy customers are guided to leave you a Google review. Unhappy or angry ones? We notify you straight away and direct them to your service team, so the problem gets fixed privately instead of turning into another bad review. And to be crystal clear: we never write fake reviews. Every review comes from a real customer.