FAQ

Questions, answered honestly.

Google review removal

Removals

01How long does it take?+

Most removals are done within 10 to 14 days.

02How does payment work?+

You sign a document giving us authority to charge you once the reviews are down — not a cent before. Payments are taken securely through Stripe. Every order is also covered by our 60-day guarantee: we monitor your profile, and if a removed review comes back, we remove it again for free.

03What if a review isn't removed?+

You don't pay. Simple as that — payment only on successful removal.

04How long have you been doing this?+

We've been running Google Business Profiles ourselves for over 15 years. Recently we discovered we have a real knack for removals, and over the last 6 months we've removed hundreds of negative reviews.

Monthly subscription

Review & customer satisfaction management

01How does review generation work?+

On a simple monthly subscription, our fully onshore Aussie team contacts your customers on your behalf and surveys them about their experience. Happy customers are guided to leave you a Google review. Unhappy or angry ones? We notify you straight away and direct them to your service team, so the problem gets fixed privately instead of turning into another bad review. And to be crystal clear: we never write fake reviews. Every review comes from a real customer.